Refund and Returns Policy

Overview

At selfcarekit, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when requesting a return, exchange, or refund for purchases made on www.selfcarekit.store.

Eligibility for Returns

General Conditions

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.

Non‑Returnable Items

• Personalized or custom‑made products.
• Health‑related items that have been opened or used, such as supplements, skincare, or medical devices.
• Gift cards and digital downloads.

Return Process

Step‑by‑Step Instructions

1. Contact our Customer Support team at [email protected] or call +1 (718) 600-3678 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label when applicable.
3. Pack the item securely, include the RMA number inside the package, and attach the shipping label.
4. Ship the package within 7 days of receiving the RMA. Retain the tracking number for reference.

Refunds

Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

Refund Amount

• Full purchase price, including taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).
• If a prepaid return label was provided, the cost of the return shipping will be deducted from the refund.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the same product, subject to availability. Follow the same return process and indicate that you prefer an exchange rather than a refund.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the eligibility window.
• Ensure that returned items are packaged securely to prevent damage during transit.
• Comply with all instructions provided by selfcarekit’s support team, including the use of the RMA number.

Legal Disclaimers

selfcarekit reserves the right to refuse a return or refund if the returned item does not meet the conditions outlined in this policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

We may update this Refund and Returns Policy from time to time. The most current version will be posted on our website, and the “Last Updated” date will be indicated at the bottom of the page.

Contact Information

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (718) 600-3678
• Address: 5169 West 12th Way, New York, New York 10023, United States

Last Updated: June 9, 2026